Terms + conditions


Any disputes for a return, refund, replacement, faulty or incorrect order must be discussed, resolved and approved by the By Kinsman team within 2 business days from the parcels date of arrival.

  • All returns, refunds, replacements, faulty or incorrect order's are to the discretion of the By Kinsman team.
  • All customers are liable for the selections made and measurements or size provided within their order.
  • Any changes in regards to the size or colour must be discussed and approved by the By Kinsman team. 
  • Orders cannot be cancelled once processed.
  • By Kinsman reserves the right to reject an order for any reason, at any time.
  • In the case of a fabric or colour being discontinued the customer is entitled to reselect or receive a refund.
  • All postage is non-refundable.
  • Failure to supply the correct information regarding your order is not at the fault of By Kinsman.
  • All gift vouchers are non-refundable. 
  • If the product you received is deemed faulty or incorrect, By Kinsman will cover the cost of return shipping.
  • Return shipping is required to be sent via a secure, trackable express post service with notification of the tracking number once posted. 
  • By Kinsman is not liable for any loss, damage, expense or delay that the parcel may incur. 
  • If a refund is approved, it will be processed via the original payment method, upon the return of the garment

When placing and fulfilling an order through our e-boutique, email or phone it constitutes as an acknowledgment to the below information.

All pricing is shown in AUD, to convert to other currencies simply google 'currency converter calculator'.

All charges are inclusive of GST.

International orders may be subject to customs duty, import fees and taxes - this is dependent on the countries customs policy and not payable by By Kinsman.