made to order

The By Kinsman e-boutique and in store by appointment only are the only destinations to view our designs and fabric choices. All garments are designed by By Kinsman. All designs are produced on a made-to-order service in the colour, variation and size of your choice, when applicable. Each garment has a production time frame which is noted within each design product description in the e-boutique section. An order can be placed through our e-boutique, by phone or by email and production commences once your order has been fulfilled and paid for.

A confirmation email will be sent to you within 48 hours from the time of your order to notify you of your postage date. Once your parcel has been posted your tracking number will be emailed to you, so you can track your parcel from the moment it leaves our studio until it arrives to your specified postal address.

We supply all our imagery and in depth information about each design in our e-boutique to create peace of mind for our online shoppers. We understand online shopping may be a daunting procedure and we are here to help, guide and reassure you along the way, to ensure your shopping experience with us is memorable.

We pride ourself on our selection of high quality materials. With such a selection, we understand you may be stuck on which colour to choose or that you would like to see the fabric before ordering, so we are more then happy to post out fabric swatches if requested. 

We work closely with our wholesalers to ensure our fabrics are updated regularly, but we do have to make note that fabrics can be discontinued at any time and although we do our best to stay on top of this, at times it is out of our control. We never want to see our selection discontinued but in the case of this happening we want to assure you that we will do whatever we can to come to a happy conclusion by giving you the option of as similar a fabric as possible. 

Being a unique made-to-order label we understand that you may need or want your garment earlier than our production time frames. If this is the case, please contact us either by phone or email so we can discuss the options.